If Something's Not Right
Last updated October 2026.
Tell Us
Speak to any member of the team, or write to the practice manager. Most concerns can be put right quickly.
What Happens Next
We'll acknowledge your complaint within three working days, investigate it, and aim to give you a full response within 20 working days. If it will take longer, we'll tell you why.
NHS Patients
If you're not satisfied with our response to a complaint about NHS treatment, you can contact the Scottish Public Services Ombudsman.
Private Patients
If you're not satisfied with our response to a complaint about private treatment, you can contact the Dental Complaints Service.