How We Work: Fees, Deposits and Cancellations
No surprises is the policy. Every fee in writing before treatment, a published price list, free consultations with a small refundable deposit, and 48 hours' notice if you need to move an appointment.
Prices checked October 2026. If anything here isn't clear, call 0141 248 1183 and ask.
Fees and Written Plans
What you'll pay, agreed before anything is done.
Our full price list is published online, and the fees on it are the fees you pay
Before any course of treatment you get a written plan with the recommended treatment, the alternatives and the fee for each part
The fee in your plan doesn't change once you've agreed it. If something unexpected is found during treatment, we stop and talk to you first
Fees marked "from" are for a straightforward case; your written plan replaces the "from" with your exact figure
Dental plan members save 10% on most private treatment, excluding extensive cosmetic treatment, implants and orthodontics
Treatment of £1,500 or more can be spread monthly through Chrysalis Finance, subject to status
Free Consultations and Deposits
Consultations for implants, Invisalign, bonding, veneers and smile makeovers are free. The deposit protects the appointment, not our income.
A £40 deposit when you book a free consultation, refunded within 7 days of attending
Facial aesthetics consultations are free with a £50 deposit, refunded in the same way
The deposit is only kept if you don't attend; if you have to cancel at short notice it's still refunded, but please tell us so the time can go to someone else
A written plan with a fixed fee is yours to take away; there's no obligation to go ahead and no pressure to decide on the day
Second opinions, including on treatment planned or started elsewhere, are treated as any other consultation
Cancellations and Missed Appointments
Appointment time that isn't used can't be given to someone else at short notice, so we ask for notice.
Please give at least 48 hours' notice to cancel or move an appointment, by phone, WhatsApp or the patient portal
If you don't attend a free consultation, the deposit is kept; a late cancellation is still refunded
If you're running late, call: we'll see you if the time allows, or rebook you if it doesn't
If we have to move an appointment, we'll give you as much notice as we can and the first alternative that suits you
We send reminders by text; check the number we hold for you is current
Emergencies and Out of Hours
In pain, you're seen the same day where we can, registered with us or not.
An emergency appointment is £70, and free for dental plan members
Same-day slots are kept Monday to Friday for people in pain; call 0141 248 1183 first thing or book online
Outside our hours, call the practice number for the emergency advice line, or NHS 24 on 111
Go to A&E if swelling is affecting your breathing, swallowing or eye, if bleeding won't stop, or after a serious injury to the face
NHS Patients
Children are seen on the NHS with no waiting list. NHS places for adults are limited.
NHS dental examinations are free for everyone in Scotland; treatment is free for under-26s, during pregnancy and for a year after a birth, and for some people on benefits
Other adults pay 80% of the NHS fee, up to a maximum of £384 for a course of treatment
NHS and private treatment can be mixed: an NHS patient can choose a private option, such as a white filling on a back tooth, and we'll say what each costs
Adults who'd like an NHS place can join the waiting list by requesting a call back; you can be seen privately while you wait
Spreading the Cost
Monthly payments, subject to status, through Chrysalis Finance.
Treatment from £1,500 to £25,000 can be spread interest free over 6 or 12 months, or over 12 to 60 months at 14.9% APR representative
A deposit is optional, and you apply online once your written plan is agreed
Representative example: Total amount of credit £5,000. Total charge for credit £1,975.60. Total amount repayable £6,975.60, by 60 monthly payments of £116.26. Representative 14.9% APR. Based on treatment costing £5,000 with no deposit, repaid over 60 months. Acceptance is subject to status. Terms and conditions apply.
Dental plans A and B spread dental examinations and hygiene visits into a monthly fee and include emergency appointments and worldwide dental emergency cover
Guarantees and Consent
What we stand behind, in writing.
MegaGen AnyRidge implants placed here carry a 5-year guarantee for non-smokers who attend hygiene visits every 3 months; the full terms are in your consent form
Before-and-after photographs are only published with written consent, and are never retouched
Your Information, Complaints and Access
The practical bits.
Medical history and consent forms are sent as a secure link before your first visit, so they're done before you arrive
How we handle personal data is in our privacy notice; photographs sent for an online opinion are seen only by the clinical team
If something goes wrong, our complaints procedure explains who to speak to and how quickly we respond
The practice is step-free from the pavement to every surgery, with an accessible toilet; see our accessibility page
Every clinician is registered with the General Dental Council; registration numbers are on our team page
Questions
What people ask about fees and bookings.
Do consultations cost anything?+
No. Treatment consultations are free. We take a £40 deposit when you book, which is refunded within 7 days of attending. Please give us at least 48 hours' notice to cancel or move your appointment. The deposit isn't refunded if you don't attend. A new patient examination is charged at £70.
What happens if I miss an appointment?+
If you don't attend a free consultation, the deposit is kept; a late cancellation is still refunded, but please give 48 hours' notice where you can so the time can go to someone in pain. If you're running late, call and we'll tell you whether the time still allows. Reminders go out by text, so check we have your current number.
Can I spread the cost?+
Yes, on treatment of £1,500 or more, through Chrysalis Finance and subject to status. You can choose 0% over 6 or 12 months, or 12 to 60 months at 14.9% APR, with an optional deposit of up to half the cost. Representative example: Total amount of credit £5,000. Total charge for credit £1,975.60. Total amount repayable £6,975.60, by 60 monthly payments of £116.26. Representative 14.9% APR. Based on treatment costing £5,000 with no deposit, repaid over 60 months. Acceptance is subject to status. Terms and conditions apply.
Do you see NHS patients?+
Yes. We see children on the NHS with no waiting list. Adult NHS places are limited, so request a call back and we'll add you to the waiting list. In Scotland, NHS dental care is free for anyone under 26. Many patients combine the two, with NHS dental examinations and private cosmetic or implant treatment.
Is the online smile assessment free?+
Yes. Send two or three photos on WhatsApp with a line about what bothers you, and a dentist replies with what they'd suggest and a likely price range from our published fees. There's no charge and no obligation. If you'd like to go further, the consultation is free too, with a £40 deposit refunded when you attend.
Guides
All costs and finance guidesGuides to Fees and Finance
Questions About a Fee?
Ask before you book. We'd rather explain a price than have you wonder about it.